Chicago O'Hare

Operated By:

Chicago Department of Aviation

Website:

www.flychicago.com/ohare

Terminals:

4 - 1, 2, 3, 5

This Review:

Terminal 5

Rating:

3 star - Average service with more positives than negatives
  ORD
CHICAGO
TT0107 /221750

 
Review created: 30/04/2019;
Last updated 30/04/2019

General:

Massive airport serving as a major hub for North America. Terminals 1-3 are located apart from the International Terminal (5), normally linked by a people mover which was being upgraded when I visited so replacement buses were in use
   

Appearance:

The International terminal looks relatively modern and good, by US Airport standards, the domestic terminals look more run down

Inbound

Domestic
There are no domestic arrivals at this terminal

International
After walking up from the airbridge you descend into the combined immigration and baggage hall. From baggage it’s a short queue to get through customs and then out to the main arrivals hall

Immigration was surprisingly quick and efficient, with a wait time of less than 20 minutes to get through to baggage

The large baggage hall has lots of belts, though with low ceilings it feels very cramped

From the baggage hall you join a queue to exit by seeing a customs official

From terminal 5 you have to take inter terminal transit to Terminal 2 where the Blue Line subway connects the airport to the city centre

Outbound

Domestic
There are no domestic flights from this terminal

International
After check-in you pass through a small cramped corridor to the TSA passport checks and then into security. Due to limited capacity for TSA checks there are long queues to get into security, but then more security lanes open than TSA check lines so the lines for security are short. Through security and you are in the large departure lounge that leads to all of the gates

Several café/bars airside, very little landside

Several café/bars airside, very little landside

A couple of restaurants airside

A large number of shops airside

The toilets were clean and maintained